Just finished talking to someone in India who first assured me that the laptop has been repaired/shipped back just to change his mind and inform me that yes - it has been shipped back, but no - it's not fixed...
Oh for crying-out-loud - which one is it then?
Awaiting another call from Customer Relations
I've found that I'm not alone and the cracking screen in 1525 is actually quite a common issue.
Thanks to Martin3030 from "consumeractiongroup" I'm now in possesion of a "proper" address where you can send the complain letters to:
Head office
Dell Corporation Ltd
The Boulevard
Cain Road
RG12 1LF Bracknell, Berkshire
United Kingdom
I know that my next letter will definitely go there...as emailing Customer Services/Relations is pointless to say the least (looks like I'm unworthy their reply)
Just started drafting a complaint to watchdog@pcpro.co.uk, will send it tomorrow and post an outcome if any...
Some more horror stories:
Randy Cassingham's This is True: Dell Hell
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