Good guys 1, bad guys 0...

Suprise, suprise - I do have some good news...

Last monday I've send a letter to one of the top Execs here in UK

which you can read here - got a callback from someone dealing with high level (exec) complaints the following Thursday.

Looks like they've acknowledged the fact that it COULD be a manufacturing fault rather than CID (customer induced damage)

and decided to send an Engineer to replace the screen.

The guy arrived last Friday, put a brand new Samsung screen in but also in the process damaged a couple of clips on the top cover.

Promptly reported the problem to Dell HQ, ordered new top cover and left...

I received a follow up call later that evening and got advised that the new cover will be replaced the next Monday (which is today)

Suprise, suprise - another Eng turned up today, with a brand new top cover, tried to replace it and skillfully broken lower logic and palmrest...

Turned out that the screws used to hold the screen in place (hinge screws) were put in place rather tight and had the thread

stripped...(assembly assembly...)

So again he had to order the parts - and this time the whole lot (lower logic, upper logic, LCD bezel, palm rest and a bucketfull of screws...)

The good news is that the laptop is in process of being repaired, the bad ones - it's taking at least another day...



Just think for a second, how much money have they wasted already though...that's 2 Eng visits, 2 hours each (as they had to drive

from Sheffield during rush hour) and there is another visit scheduled for tomorrow...

If they only had acknowledged that it COULD be a fault and repaired it in the repair centre they would have saved £££££'s

...

How ineficient and...well, I'll just leave it as it is...